How to return my articles?

1. Repack unworn article and stick the return label on the parcel

Please put the article together with the attached and completed return slip into the parcel. Return shipping costs from abroad are also to be paid by you as buyer. A chart with the return costs when using our DHL return label can be found here: EU Return Portal.

It is no problem to return several orders together, if you wish to. We kindly ask you to include a note to this effect or the return slips for all returned orders in the package. Of course, you can also send us the products back by using any other service provider at your own expense.

2. Submit return

You can drop off the parcel at any DHL parcel shops and packing stations. Please keep the issued return receipt until we confirm the return to you.

3. Receive a refund

We are always endeavoured to process returns as quickly as possible. If you see in the tracking that we have received your return, please give us a few days to check it. After a successful check, you will receive a credit note and the corresponding refund via the same payment method as for your order.

Is there a charge for returns ?

Returns with our DHL return slip will be charged per package with a flat rate according to our EU Return Portal for the respective country. The costs caused by the return are only partially covered, we will take care of the rest for you. Of course you can also send the return back to us at your expense through any other service provider.

How can I exchange an item?

You can exchange each article with us - subject to availability - to another size, color or against another model. A conversion takes place via a new order. You order and pay the desired replacement goods as a new order via the online shop. How to get your desired goods as soon as possible. Once your return has been received by us, you will receive the refund as less the return cost refunded to your method of payment.

If you use our DHL return slip for exchanges or returns, please note that you will have to pay the return costs for your country. You can find the amount of the costs here: EU Return Portal. If you return the goods at your own expense, this is not applicable.

How can I try out my products?

Please treat the products with care and only try them on as you would do it in a shop. If you return damaged, worn or soiled goods, the legally permissible amount will be deducted. Please return them without signs of use and in the original packaging (if delivered in original packaging).

Can I return my parcel freight collect?

Please do not return any packages to us at freight collect. DHL charges us high cash for unfree shipments. In order to continue to offer you an extensive range of products at a favourable price-performance ratio in the future, we must also work in a cost-optimised manner, especially in the shipping area.

What shall I do in the event of a faulty delivery or a complaint?

You are also welcome to contact us by phone, by email or via our contact form. You will find our contact details below.

How can I return products from abroad?

Return shipping costs from abroad are also to be paid by you as buyer. A chart with the return costs when using our DHL return label can be found here: EU Return Portal.

For countries not listed, we do not offer a DHL return label for purchase. In these cases, the return is only possible at your own expense. We thank you for your understanding in this regard. Of course, you also have the option of returning the goods to us from abroad at your own expense through any other service provider.

We recommend to use our DHL service for the return. All costs incurred for the return (shipping costs, customs fees, customs cooperation) are to be paid by buyers.

You do not find an answer to your question?

Please feel free to call or write us your request at any time, day and night, by using the contact form.