FAQs You ask, welly-king.co.uk answers

We do not have a minimum order.

In the area MY ACCOUNT or via LOGIN you get to the overview of your orders.

The procurement time for a size of the desired product that is not in stock is displayed in the shop, shopping basket and in the confirmation e-mail. If this standard delivery time cannot be met, we will inform you automatically by e-mail.

After you have placed an item in the shopping basket, click on the CHECKOUT button and check your order and click on the BUY button.

You will receive a confirmation email from us. If you have not received an email from us, please also check your spam folder.

You can find an overview of the countries we deliver to here: Payment & Shipping Information

Yes. Activate this by ticking PACKSTATION in the address field. Please enter the number of the Packstation and your postal number.

Yes, please state this when ordering. If you wish, we will not send an invoice - please write to us.

The shipping costs depend on the respective country of dispatch. You can find more information on our Payment & Shipping Information

On the day of dispatch, you will receive an email that the goods are on their way to you. This way you can instruct neighbours or friends to accept the delivery if necessary.

When your parcel has been picked up by the shipping service provider, you will receive an e-mail with a consignment number. You can use this to track your shipment at any time.

The deliverable goods are usually shipped within one working day after payment has been made. DHL usually needs the days indicated on the shipping page for delivery. In the case of several products with different procurement times, the longest delivery date is decisive for the complete delivery, as we always ship as a complete delivery.

We ship all packages with DHL.

In the shopping cart at the term "Redeem voucher code".

Unfortunately we do not offer this service.

If you would like to give rubber boots or other products from our shop as a gift, you can do so conveniently via our gift vouchers.ORDER HERE.

Please explain exactly what is not working. We will try to help you as quickly as possible. You are welcome to call us, use our contact form or send us an e-mail..

We are available for you Monday to Friday from 9:00 - 15:00 on 02423 - 40 11 11..

For information on rubber boot and shoe size, see our shoe size info page. Size info.

If the order process has already been completed, it is best to simply call us or write us an email so that your order can be changed quickly and easily. You can reach us by phone from

Monday to Friday from 9:00 to 15:00
Service Phone: 02423 - 40 11 11
or by email to Support@top112.de

We strive to answer your e-mails as quickly as possible. As a rule, e-mails are answered within one working day.

If you have a problem that needs to be solved quickly, it is best to use the telephone number 02423 - 40 11 11 to contact us.

At the top right of the page you will find the LOGIN option. Click on it and log in there with your data or register again.

You can access the SSL area via LOGIN or TO MY ACCOUNT. You can change your password under your mail address

In the login area, click FORGOT PASSWORD. The PASSWORD FORGOTTEN page appears. Enter your e-mail address in the E-mail address field and click on the RESET PASSWORD button. You will then receive an e-mail with a link to the new password. After you have logged in with the new password, you can change the password in the login area according to your wishes.

Log in with your customer account via the LOGIN button. There you will find the CHANGE ADDRESS DATA button.

You can then view and manage your orders, change data and do not have to enter all the data again for each new order.

Click on NEWSLETTER SUBSCRIPTION.

Click on UNSUBSCRIBE NEWSLETTER and scroll down on this page. There you will find the unsubscribe form.

You will find reduced items all year round on our SALE SEITE.

If you have subscribed to our NEWSLETTER you will receive special offers, information or promotions by e-mail approx. once a month.

We treat your data strictly confidential. Please read our PRIVACY POLICY .

The technically necessary cookies are small text files that are not permanently stored in or by your internet browser on your computer system. These cookies enable, for example, the insertion of several products into a shopping cart.

Other cookies remain permanently and recognise your browser the next time you visit. These cookies allow you to permanently store your passwords for a customer account, for example. Statistics and marketing cookies only serve to make our offer more user-friendly, effective and secure. We do not collect any personal data via cookies.

You can find information on our payment methods under Payment & Shipping Information.

Please state your order number so that we can assign it to the correct order.

You will be automatically redirected to the Paypal login page after completing the booking. There you can log in as a guest or log in with your Paypal customer account and confirm the payment.

If you choose to pay by credit card, your credit card details will be encrypted during the ordering process using the SSL method. For your security, the payment process is only possible with 3D-Secure.

After your legitimation as a legitimate cardholder, the payment amount will be debited from your credit card on the day of the order or processing. The payment transaction is automatically carried out by the credit card company that charges your card.

Unfortunately, it is not possible to give credit card details over the phone.

At the top, directly next to the login area, is the search area with the lettering SEARCH and the magnifying glass symbol. Click on it and enter your search word, e.g. "black rubber boots". In the result you will see all black rubber boots. In the upper part of the screen, you will see a list of items that match your search term. If one of these matches your search, click on it. If there are other matching restrictions, you can select them again by clicking on them.

If you want to undo or delete the search, click on the X on the right side of the search input field. Your search will then be reset and you can enter a search word again.

If rubber boots, work shoes, hiking boots or other shoes offered have a removable sole or footbed, you will find this in the respective item description.

If a wellington boot or other shoe in our range is offered in a different colour, the available colour variants are shown on the right-hand side of the item view. If you want to choose another colour, simply click on the corresponding colour.

Please try on our rubber boots or other shoes as you would in a shop. Avoid signs of use and damage to the goods so that we do not have to charge you for depreciation in the event of a return.

You can return unworn items to us within 100 days. Please return without signs of use and in the original packaging (if delivery was made in original packaging).

Information on returning products from home or abroad can be found here: RETURN INFO

Colour deviations may occur to a certain extent due to the different representations on different monitors. If you do not like the actual colour of your rubber boot, you can of course return it to us..

Information on returning products from home or abroad can be found here: RETURN INFO

Send us the ordered rubber boot back.

Information on returning products from home or abroad can be found here: RETURN INFO

When compiling our range, we always make sure to include manufacturers who offer rubber boots of a high quality.

Children put much more strain on rubber boots than adults. They slide on their knees, rub the toecaps on the floor and romp around wildly. So it is quite normal for children's rubber boots to wear out more quickly, even though the manufacturers always try to make the children's boots particularly durable..

Since it is particularly important for children whose feet are still growing that their little feet can develop unhindered, it is usually not the durability of the rubber boots that necessitates a change, but the growth of the children's feet. Although children's rubber boots last from several months to years, depending on the wear and tear, care should be taken to ensure that they do not become too tight as the child grows.

Please also bear in mind that children are often unable to give reliable information about whether their rubber boots still fit well. Therefore, it is better to check yourself at regular intervals whether there is still enough room in the boot and to replace children's rubber boots more frequently in order to avoid consequential damage. Of course, this does not only apply to rubber boots, but also to all types of shoes.

Rubber boots are made of a wide variety of materials. The most commonly used materials are natural rubber, polyurethane or polyvinyl chloride. Which material is used usually depends on the area of application. Here you can find a little information about the individual materials THINGS TO KNOW ABOUT RUBBER BOOTS.

Rubber boots also need care. Especially rubber boots made of natural rubber should be cleaned regularly to remove coarse dirt. Use water and possibly a light soap solution for this purpose. Natural rubber boots, but also all other rubber boots, should be protected from drying out, as they then tend to become brittle / crack, especially in stressed creases. You can find more information on rubber boot care here: TO KNOW ABOUT RUBBER BOOTS.

Have a look at our RUBBER BOOT DICTIONARY.